Refund and Returns Policy

Last Updated: October 16, 2026

At Curanutra, we aim to provide a reliable shopping experience and ensure that customers receive their orders in good condition. This Refund and Return Policy explains the conditions for returning products, requesting replacements, receiving refunds, and cancelling orders placed through our website.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept return or replacement requests only under the following circumstances:

• The product received is damaged, defective, or incorrect.
• The product is expired at the time of delivery.
• The issue is reported to us within 48 hours of delivery.
• The product is unused, unopened, and in its original packaging, where applicable.
• Clear photographs or an unboxing video are provided as supporting evidence.

All return and replacement requests are subject to review and approval by our team.

2. Non-Returnable Products

For hygiene, safety, and quality reasons, we do not accept returns or refunds for:

• Products that have been opened, used, or partially consumed.
• Products damaged due to improper handling after delivery.
• Orders placed incorrectly by the customer.
• Items returned without prior approval from Curanutra.
• Products purchased during clearance or special discount sales, unless they are damaged, defective, expired, or incorrect upon delivery.

Any exceptions will be handled in accordance with applicable law.

3. How to Request a Return or Replacement

To request a return or replacement, contact our customer support team within 48 hours of receiving your order.

Please provide the following information:

• Order ID or order number.
• Reason for the return or replacement request.
• Clear photographs or an unboxing video showing the issue.
• Your name and contact details.

Our team will review your request and aim to respond within 2–3 business days. Please wait for approval and return instructions before sending any product back.

4. Replacement Policy

If your return or replacement request is approved, we will arrange a replacement at no additional cost when the issue is attributable to an incorrect, damaged, defective, or expired product supplied by us.

• Replacement delivery times depend on product availability and your delivery location.
• If the replacement product is unavailable, we may issue a refund instead.
• Additional instructions regarding collection or return shipping will be communicated by our team.

5. Refund Policy

Refunds are processed only after the request has been reviewed and approved. Where a refund is approved:

• The refund will be initiated to the original payment method used during checkout, wherever supported.
• The estimated processing time is 7–10 working days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.
• Shipping charges, if any, are generally non-refundable unless the issue resulted from an error on our side or applicable law requires otherwise.

You will be informed when the refund has been initiated.

6. Order Cancellation Policy

Before Dispatch

You may request cancellation before your order is dispatched by contacting us as soon as possible.

If cancellation is approved before dispatch, a full refund will be initiated for the cancelled order.

After Dispatch

Orders generally cannot be cancelled once they have been dispatched.

If a delivery is refused or an order is returned to us after dispatch, any applicable shipping or handling deductions will be communicated transparently and applied only where permitted by law.

7. Late or Missing Refunds

If you have not received your approved refund within the expected timeframe, please:

1. Check your bank account or payment provider’s transaction history.
2. Contact your bank or card issuer to confirm whether the refund is pending.
3. If the refund is still missing, contact Curanutra customer support with your order number and refund details.

We will review the transaction and assist you where possible.

8. Return Shipping and Inspection

Please do not send products back without receiving return instructions from our team.

Where an item is reported as damaged, defective, expired, or incorrect, we may request photographs, an unboxing video, or other reasonable evidence to assess the claim. Return shipping arrangements and any applicable charges will be communicated when the request is reviewed.

9. Limitation of Liability

To the extent permitted by applicable law, Curanutra’s liability in relation to a product claim will be limited to the purchase value of the affected product.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

10. Contact Us

For questions about returns, replacements, order cancellations, or refunds, please contact us:

Curanutra

• Email: [email protected]
• Phone: +91-7877649349
• Location: Jaipur, Rajasthan, India
• Website: https://curanutra.in/

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

This policy applies to orders placed through the Curanutra website, subject to applicable laws and regulations.